To provide best in class and timely quality services to the customers by maintaining highest standards of regulatory and safety compliance.

Customer

• Maintaining all aircraft of the captive work load of the fleet of Air India in a continuous state of airworthiness by the system of preventive and corrective maintenance to secure a high level of safety.
• Provide a “One Stop” solution to the customer.
• Faster Turn Around Time.
• To capture maximum Third Party work from in and around India.

Process

• To get DGCAapproval under CAR 147 approval.
• To obtain FAAand EASAapproval for all its establishment and facilities.
• Aggressive Marketing policy for more and more third party work.
• It needs to Department centric so, every Departmental Heads need to be responsible for the deliverables so as to fulfill the overall vision.
• Continuous monitoring of Quality through quality audit etc.
• Constant endeavor to upgrade the services, delivering highest customer satisfaction in terms of Quality, Service and Cost effective and ensuring long term strategic relationship.
• All-out effort to be the world class MRO without compromising the quality standard.
• Updating and enhancing the capability through training of the personnel and equipment of latest technology.
• Multiskilling of the personnel through cross training to enhance the productivity.
• Optimizing operational cost.